1. Who We Are
Travel Info Ltd (“we”, “us”) is the controller of your personal information. We are registered in England and Wales, company number 17262926, registered office Regus House, 400 Thames Valley Park Drive, Reading, Berkshire, England, RG6 1PT. Contact us about privacy at support@travelinfo.uk or on 020 3400 8555.
2. Information We Collect
| Type | Examples |
|---|---|
| Contact details | Name, email address, telephone number |
| Enquiry and travel details | Destinations, dates, number and ages of travellers, preferences, budget, itineraries and notes from consultations |
| Accessibility and health information | Disability, mobility, medical or dietary needs you choose to share so we can plan your service |
| Document information | Passport nationality or document validity details, only where you share them for entry-requirement guidance |
| Invoicing information | Billing name and address, invoices and payment status. We do not store full card numbers. |
| Communications | Emails, messages and records of calls with us |
| Website data | Technical information collected by strictly necessary cookies. We do not currently use analytics or advertising cookies (see our Cookie Policy) |
3. How We Use It And Our Lawful Basis
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and agreeing a scope of services | Steps at your request before entering a contract |
| Providing consultancy and advisory services | Performance of a contract |
| Using accessibility or health information to plan your service | Your explicit consent (you can withdraw it at any time) |
| Invoicing, accounting and tax records | Legal obligation |
| Handling complaints and legal claims | Legitimate interests |
| Quality control, training and improving our services | Legitimate interests |
| Website analytics or advertising measurement (only if introduced in future) | Your consent, requested through a cookie banner |
We do not sell your personal information and we do not send marketing without your consent.
4. Who We Share It With
- Our staff and contracted support personnel who help deliver our services, under confidentiality obligations.
- IT, email, cloud storage, telephony and website hosting providers who process data on our behalf.
- Payment and invoicing providers, to process payments for our fees.
- Travel providers, only when you ask us to contact them for you (for example, supplier liaison), and only with the information needed.
- Our professional advisers, and regulators or authorities where the law requires it.
5. International Transfers
Some of our support personnel and service providers are located outside the UK. Where personal information is transferred outside the UK, we make sure it is protected by an adequacy decision or appropriate safeguards, such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. You can contact us for more information.
6. How Long We Keep It
- Enquiries that do not become a contract: up to 12 months.
- Client records, consultation notes and materials: 6 years after the end of our services.
- Invoices and accounting records: 6 years after the end of the financial year, as required by law.
- Accessibility and health information: deleted when no longer needed for your service, or sooner if you withdraw consent.
7. Your Rights
You have the right to access your personal information; ask us to correct it; ask us to delete it; restrict or object to our use of it; receive it in a portable format; and withdraw consent at any time where we rely on consent. To use any of these rights, email support@travelinfo.uk. We will respond within one month.
8. Security
We use appropriate technical and organisational measures to protect your information, including access controls, secure systems and confidentiality obligations for everyone who handles it.
9. Changes
We may update this policy. The latest version will always be on this page.